Refund policy
Return & Refund Policy
Last updated: 3/31/2026
Thank you for shopping with Breathwinner! Because we sell perishable food products, we are unable to accept returns once items have been shipped or delivered.
No Returns
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for any items.
Damaged, Defective, or Incorrect Orders
We take quality seriously and want you to have a great experience. If your order arrives:
- Damaged
- Defective
- Spoiled
- Incorrect
please contact us within 3 of delivery at breathwin@outlook.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Case-by-Case Resolution
While we cannot accept returns, we are committed to making things right. All issues are reviewed on a case-by-case basis, and depending on the situation, we may offer:
- A replacement
- Store credit
- A partial or full refund
Non-Returnable Items
All products sold on our store are considered non-returnable due to their perishable nature.
Shipping Issues
We are not responsible for delays caused by shipping carriers. However, if your order is significantly delayed and arrives in poor condition, please reach out. We’ll review the situation and work with you toward a fair resolution.
Contact Us
If you have any questions or concerns about your order, please contact us at:
breathwin@outlook.com
This policy is designed to comply with Shopify guidelines while protecting the integrity of our perishable products.